Hotel Management Services

WNW Hospitality Management provides full service management for you property with our Boots on the Ground philosophy.

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Asset Management Services

WNW Hospitality Management will provide asset management services to institutional and private investors in the event the property is encumbered by an existing Hotel Management Contract.

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Consulting Services

WNW Hospitality Management offers consulting services to individual owners, investors, and hotel operators including but not limited to the following services.

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Property Level Sales & Marketing

Our priority is that your hotel improves its market share, gross revenue, and that leads to profitability.

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Accounting Services

Both monthly and quarterly reports are prepared for ownership. These reports include an analysis of present, past and projected performance.

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Internal Audits

To protect each hotel asset and to insure operating efficiency and administrative accuracy, an internal audit is conducted no less than four times a year or where special circumstances are warranted.

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Internet Marketing, Website Design, SEO

WNW Hospitality Management recognizes the rising importance of proper internet marketing strategies.

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Job Placement

WNW Management provides outstanding recruitment services for Management level positions.  Our Goal is to exceed your expectations by finding the right candidate that will fit your culture and the needs of the property.

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Mystery Shopper Services

WNW Management provides Mystery Shopping Services with detailed reports from our visit.  Let us help you improve your guest satisfaction and service and no one will know we were there.

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  • Building of a Complete Operations Manual
  • Creating an Employee Handbook
  • Customer Service and Training Programs
  • Customer Service Shopping Services
  • Development of Business and Marketing plans
  • Due Diligence
  • Executive Coaching and Mentoring
  • Financial Audits
  • Full Service Management Contracts
  • Internet Marketing
  • Job Placement and Recruitment
  • Property Valuations
  • Renovation and Property Improvement Plans Consulting
  • Sales Department Audits
  • Social Media Consulting
  • Task Force Management

Is your property falling short of its profit potential? Are your guests leaving without wanting to return? Are you invisible to the traveler online? Is your sales manager a desk jockey? Are you not participating in all the right travel programs? Are your customer service scores below standard?

If you can answer yes to any of these questions then you need our help. We can do Short or Long term management contracts.

Our principles

 

1

Warm Greeting

Warmly Greet and Acknowledge every guest encountered.

Quick and Friendly

2

Take care of every guest’s request quickly and in a friendly manner.

3

Professional Appearance

Project a professional image through APPEARANCE and CONDUCT.

Comfort, Safety, and Security

4

Be committed to guest Comfort, Safety, and Security.

5

Provide Information

Provide reliable information about the services available in the hotel and in the local area.

Foster Guest Loyalty

6

Work to make everything right for guests so they look forward to coming back.